1. Who We Are
Syntervia Consulting DOO is a consulting company registered in Serbia, specializing in administrative management advisory for public and private sector organizations.
Company: Syntervia Consulting DOO
Address: Bulevar Kralja Aleksandra 226, 11000 Belgrade, Serbia
Phone: +381 11 4032 148
Email: [email protected]

2. Data We Collect
We may collect and process the following categories of personal data:
Identification data: Full name, company name, job title
Contact details: Email address, telephone number
Professional information: Sector, administrative roles, business inquiries
Technical data: IP address, browser type, device information, pages visited (via cookies or analytics tools)
Message content: Any information you voluntarily submit via contact forms
We do not collect sensitive personal data unless explicitly required and lawfully justified.

3. How We Use Your Data
We use your data for the following legitimate business purposes:
To respond to your inquiries and consultation requests
To deliver our consulting services and maintain client communication
To improve our website, offerings, and administrative processes
To comply with applicable Serbian legal obligations and business regulations
To maintain internal records and project tracking systems
Your data will not be used for automated decision-making or profiling.

4. Legal Basis for Processing
Our processing activities are based on:
Your explicit consent when submitting data via forms
The necessity to perform a contract or pre-contractual steps
Our legitimate interest in improving services and client communication
Legal obligations under Serbian law and EU GDPR (if applicable)

5. Data Sharing & Disclosure
We do not sell, rent, or commercially distribute your personal information.
We may share your data only with:
Internal consultants and employees under strict confidentiality obligations
Third-party service providers (e.g., email hosting, analytics), strictly for operational purposes
Legal authorities, only when required by law or in defense of legal claims
All data processors are vetted and contractually bound to comply with applicable privacy standards.

6. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law. Once no longer needed, data will be securely deleted or anonymized.

7. Your Rights
As a data subject, you have the following rights under the Serbian Law on Personal Data Protection (aligned with GDPR):
Right to access your data
Right to rectify inaccuracies
Right to request erasure ("right to be forgotten")
Right to restrict or object to processing
Right to data portability (where applicable)
Right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection in Serbia
You may exercise these rights by contacting us at [email protected].

8. Data Security
We implement appropriate technical and organizational measures to ensure the integrity, confidentiality, and availability of your data. This includes secure hosting, encryption protocols, access control, and regular system monitoring.

9. International Transfers
We do not transfer your data outside the European Economic Area unless necessary and only under lawful mechanisms that guarantee adequate protection.

10. Cookies and Tracking
Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to understand website performance and user interactions. You may disable cookies in your browser settings at any time.
For more details, please refer to our [Cookie Policy].

11. Updates to This Policy
We reserve the right to update this Privacy Policy to reflect legal or operational changes. Any modifications will be published on this page with a revised "Effective Date."

12. Contact Us
For any privacy-related questions or concerns, please contact:
Syntervia Consulting DOOAddress: Bulevar Kralja Aleksandra 226, 11000 Belgrade, SerbiaEmail: [email protected]: +381 11 4032 148